For more information about Epick Homes' Warranty Service read below. To Request Warranty Service, please fill out and submit this form: Name: (required) Phone: (required) Address: Subdivision name: Lassen Vista Rosewood Estates Heritage Oaks The Orchard River's Gate Glenbrook Estates Warranty Issue:
	WARRANTY PROCEDURES Epick Homes' Customer Service office is available Monday through Friday, 8:00AM - 5:00PM, excluding holidays. IN CASE OF EMERGENCY . . . please, first check your Homeowner's Manual for any information that might enable you to take care of the problem. If you find no solution, then call the Epick Homes Warranty Department at (530) 891-4757. For emergency service AFTER HOURS, please call the appropriate subcontractor directly. If the subcontractor is not available, please contact a local company that can fix the problem and offers emergency service. Requests for warranty repairs must be submitted IN WRITING to Epick Homes in order to be processed. Verbal requests cannot be accepted. EMERGENCIES To facilitate a better understanding, the following conditions are established as emergencies requiring IMMEDIATE attention: Total stoppage of the plumbing sewer system. A water leak that requires the water service to be shut off to avoid serious damage to the building and/or furnishings. Electric service that may cause shock or possible fire. Emergency items are still required to be submitted IN WRITING. NON-EMERGENCIES Examples of other conditions which are NOT considered an emergency are listed below. Dripping faucets. Broken door knob(s) Tile/ grout repair Cracked/broken fence boards Door adjustment Inoperative appliances(s) or garage door opener Complete loss of heat or air conditioning You can often solve an emergency by shutting off valves or circuit breaker switches until service can be arranged. In the event of a suspected gas leak or failed pilot light, contact your gas company directly. OUR SALES STAFF AND OUR ON-SITE SUPERINTENDENT ARE NOT RESPONSIBLE FOR OR INVOLVED IN WARRANTY SERVICE. ANY VERBAL REPRESENTATIONS MADE BY ANY EPICK HOMES REPRESENTATIVE OTHER THAN A WARRANTY DEPARTMENT REPRESENTATIVE, WILL NOT BE HONORED. ALL WARRANTY REQUESTS MUST BE SUBMITTED IN WRITING TO OUR WARRANTY DEPARTMENT. PLEASE SEND ALL CORRESPONDENCE TO: CUSTOMER SERVICE EPICK HOMES 901 BRUCE ROAD, SUITE 280 CHICO, CA 95928 FAX: (530) 891-4206 CUSTOMERCARE@EPICKHOMES.COM OR FILL OUT THE WARRANTY SERVICE REQUEST FORM ABOVE TO SEND ONLINE
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